Privacy Policy

At Fortunica Casino, we value the trust players place in us. Protecting personal data is a core part of running a secure and responsible gambling service. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have. We recommend reading it fully so you can make informed decisions about your account and how you use our site.

Data Processing

This Privacy Policy describes how Fortunica Casino processes personal data to comply with gambling regulations and to provide access to games and related services. Processing personal data is necessary to operate your account, process transactions, prevent fraud, and complete required compliance checks.

By using Fortunica Casino, you confirm your consent to this Privacy Policy. We may update it from time to time to reflect legal, technical, or operational changes. If you continue using the site after changes are published, that indicates acceptance of the updated policy, so we suggest reviewing it periodically.

Collection of Information

Fortunica Casino may collect personal information through the website, during registration, gameplay, payments, verification, and support interactions. This can include:

  • Registration and communication data
    • name and date of birth
    • email address and phone number
    • address (where required)
    • account credentials and preferences
    • information you provide when you contact support
  • Interaction records
    • emails and support tickets
    • live chat transcripts
    • complaint and dispute communications
  • Transaction and usage data
    • deposits and withdrawals
    • payment activity and transaction history
    • gameplay and bonus activity records
    • login timestamps, session activity, and site navigation data
  • Compliance documentation
    • identity documents (for example, ID card, passport, driving licence)
    • proof of address documents
    • payment method ownership checks
    • source of funds or additional documentation where required by AML rules
  • Technical data
    • IP address and device/browser information
    • cookies and similar identifiers
    • security and fraud-prevention signals

Usage of Information

Fortunica Casino uses collected personal data to operate the service securely and to meet legal obligations. This includes:

  • Account and service delivery
    • creating and managing your account
    • giving access to games and site features
    • providing customer support and resolving issues
  • Payments and transactions
    • processing deposits, withdrawals, and related checks
    • managing bets and account balances
    • handling disputes, chargebacks, and payment investigations
  • Verification and compliance
    • completing identity checks (KYC)
    • meeting anti-money laundering requirements (AML)
    • enforcing age, jurisdiction, and Terms of use requirements
  • Security and fraud prevention
    • detecting suspicious activity and bonus abuse
    • protecting accounts against unauthorized access
    • monitoring and preventing fraudulent or illegal activity
  • Service improvement
    • analysing usage to improve site performance and reliability
    • testing and improving features, security controls, and support processes
  • Marketing, only with consent
    • sending promotional messages where you have opted in
    • allowing you to opt out at any time

Marketing Communications

If you choose to receive marketing, Fortunica Casino may send you promotional content about products, bonuses, and updates. You can opt out at any time through your account preferences or by contacting customer support. Opting out of marketing does not affect important service messages, such as security alerts or account-related notices.

Disclosure of Information

Fortunica Casino does not sell or rent personal data. We may share your data only when it is necessary to provide the service, meet legal obligations, or protect the platform. This may include sharing with:

  • Internal teams or companies within our group that support operations and service delivery
  • Trusted partners and vendors that provide essential services, such as:
    • payment processing
    • identity verification and KYC checks
    • fraud prevention and security monitoring
    • IT infrastructure and hosting support
  • Regulators, law enforcement, or competent authorities when required by law or to respond to lawful requests
  • Professional advisers (legal, compliance, audit) where necessary and under confidentiality

Where we share data, we limit it to what is required for the specific purpose and apply confidentiality and security controls.

Data Security and Retention

Fortunica Casino uses technical and organisational security measures designed to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure. We retain personal data only for as long as necessary to provide the service and comply with legal and regulatory requirements.

Retention periods can vary depending on the type of data and the purpose for processing, but regulatory and anti-money laundering rules may require data to be kept for a minimum period after account closure (commonly at least five years in many compliance frameworks).

Cookies and Tracking

Fortunica Casino uses cookies and similar tracking technologies to support site functionality, improve performance, understand usage patterns, and, where permitted, support marketing. You can manage cookie settings in your browser. Disabling certain cookies may reduce site functionality or affect your experience.

Your Rights and Contact Information

You may have rights over your personal data, depending on applicable laws. These can include:

  • requesting access to your personal data
  • correcting inaccurate or outdated information
  • requesting deletion where legally permitted
  • objecting to or restricting certain processing
  • opting out of marketing communications at any time
  • requesting information about how your data is used and shared

If you have questions, requests, or concerns about how Fortunica Casino handles personal data, you can contact our support team and request escalation to the appropriate privacy or data protection contact. Under GDPR (where applicable), you may also have the right to lodge a complaint with the relevant supervisory authority.